When freshness is the business, delayed actions cost more.
Don’t let Whatsapp run your production
Your operations aren't broken. They're just not connected.
Navgar helps food producers turn scattered processes—claims, production documentation, provider management—into coordinated systems where everyone knows what to do, when, and why.
You've done everything reasonable.
Written the SOPs. Trained the team. Built spreadsheets that look organized. Implemented an ERP that tracks inventory and invoices.
And yet.
Claims still arrive and sit in inboxes for weeks. Production logs still get transcribed after the fact—or not at all. Provider relationships still live in your buyer's memory and personal Excel file.
You're not failing because you haven't tried. You're failing because your tools weren't built for how food production actually works.
THE THREE PLACES IT BREAKS
Most food producers feel the pain in one of three places. Click whichever sounds most familiar.
Customer Claims
A claim arrives. It needs sales, quality, plant management, logistics—sometimes an external auditor. Each handoff is another inbox. Another WhatsApp thread. Another week.
By the time it reaches your desk, the produce is gone. The customer won't pay. And you're approving a $20,000 loss that could have been $2,000 if someone had moved in January instead of June.
The problem isn't your team. They're checking inboxes, forwarding emails, chasing answers. The problem is that none of these tools know who should do what, when. They just hold messages.
What changes: Every claim moves through a defined sequence. The right person gets the task at the right moment. Conversations happen in context—attached to the claim, not scattered across channels. When you look at a claim, you see everything: who did what, when, and what happens next.
Proof: A food producer in Guatemala, reduced claims payouts by 59% and total claims by 70% in one year. Execution speed increased 10x. 73% of claims now close on time with no payout.
Production Documentation
SAP says "produce 500 cases." Then it waits.
Meanwhile, on the plant floor: receiving logs, maturation checks, the 12-hour clock that starts when you slice the avocado, scooping rejection rates, HPP parameters, flash-freeze temps. Fourteen steps. Paper forms. Excel transcription. Maybe.
Your ERP captures what got produced. It's blind to how it was produced—the timing windows that prevent microbial growth, the quality checks that should have caught the problem before it became a claim, the data you'll need when the FDA asks for traceability records within 24 hours.
The problem isn't discipline. Your QA team is trying. But paper logs don't enforce timing. Spreadsheets don't know whose turn it is. And when something gets backfilled a day late, no one sees it until the audit—or the recall.
What changes: When the avocado is sliced, the 12-hour clock starts automatically. At the scooping station, rejection percentages are captured in real time—not reconstructed later. Every HPP cycle logs its parameters. When the product is ready, SAP gets updated automatically—because all the upstream data already exists. When an auditor asks, you retrieve. You don't reconstruct.
Regulatory context: FSMA 204 requires food producers to provide traceability documentation within 24 hours of an FDA request. Avocados and processed avocado products are on the Food Traceability List. If your production data lives in paper binders and disconnected spreadsheets, how confident are you?
Provider Management
You have hundreds of small providers scattered across the countryside. Each one with different terrain, different flowering seasons, different relationships with your buyers.
The knowledge of who they are, when they harvest, and how to reach them sits in Excel spreadsheets. Access databases. Your buyer's personal WhatsApp contacts.
It works—until your buyer leaves on Friday. By Monday, you're pulling SAP records. You find transaction history: dates, volumes, prices. What you don't find: who the contacts are, when their flowering season starts, which ones needed a call this week.
Meanwhile, your competitor—maybe the one who hired your former buyer—is already on the phone. The provider who was loyal to you last season will sell to whoever calls first this season. Not out of disloyalty. Out of practicality.
The problem isn't your buyers. Good buyers build relationships. What no one does naturally is maintain a perfectly organized, company-owned database of every provider, every interaction, every expected harvest.
What changes: The relationship stays personal. The information belongs to the company. Every provider has a profile—location, terrain, expected harvest timing, contact preferences, relationship history. When a call is due, the buyer sees it. When a buyer leaves, the next person logs in Monday morning and sees exactly who to call.
Working now: We're building provider networks with avocado and guacamole producers in Guatemala and Colombia who faced exactly this vulnerability.
Your team isn't failing you. Your tools are failing your team.
You have an ERP for inventory and finance. A CRM for customers. Email for communication.
None of these were built to coordinate who does what, when, across multiple people and departments. They were built to record transactions and send messages.
So things get lost. Delays compound. And when you ask what happened, no one can piece it together—because the trail is scattered across six platforms and twelve inboxes.
Navgar fills the gap: a system that turns your SOPs into living applications where every step has an owner, every handoff happens automatically, and every conversation stays attached to the work it's about.
When operations are orchestrated, results compound.
| Customer | Industry | Result |
|---|---|---|
| Palo Blanco | Banana & avocado exporter, Guatemala | 59% reduction in claims payouts. 70% fewer total claims. 10x faster execution. |
| Clínicas PB | Healthcare | +30% revenue through Navgar-managed operations. "The system now runs the day-to-day, not me." |
| La Cubiella | Wine and Liquor Distribution | 0 errors in accounts payable. "We no longer repeat tasks or stop processes for lack of information." |
WHAT NAVGAR IS
A system that makes your processes work by default.
Not a task manager. Tasks are just one piece. Navgar handles decisions, approvals, forms, notifications, and the branching logic that determines what happens next.
Not an ERP replacement. Navgar fills the gap between "production needs to start" and "inventory is updated." It integrates with SAP, QuickBooks, Gmail, WhatsApp, Outlook.
Not a consultant project. Your IT team can configure it. Setup takes days, not months. Changes happen in real time as your organization learns.
Let’s see if this fits
You've heard about Navgar from someone who's seen it work. Now you're doing your homework before the conversation.
Good.
Pick one process—customer claims, production documentation, provider management—wherever the pain is sharpest. We'll show you what it looks like when that process runs by default.
No consultants. No six-month implementation. Results in weeks.
Whatsapp may be free, but it is costing you a lot of money
Every day, your organization bleeds money through:
24-48 hrs
Critical Processing Window
Maximum delay most fresh products can tolerate before spoilage or quality loss begins.
56%
Operational Errors Drive Recalls
Over half of all food recalls stem from preventable process or communication failures.
23%
Human Error in Production Interruptions
Nearly a quarter of unplanned stoppages are caused by miscommunication or procedural lapses.
Good enough operations are killing your growth. It’s time for something better.